Associate Customer Specialist

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. Youll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life Were a mission-driven leader in medical technology and solutions with a legacy of integrity and innovation. Work with us to incentivize better patient care, and partner across the industry to make healthcare more affordable and accessible. Be a part of a community of experts committed to ensuring quality, affordable healthcare worldwide. Come strengthen your specialized skills and enhance your expertise. Well support you with the training, mentorship, guidance, and networks you need to advance, and empower you to work in the way thats best for you. Together, we can confront the challenges that will change the face of healthcare. Join us for a career that changes lives. This position will be remote in Colombia.

Re sponsibilities may include the following and other duties may be assigned:

• Support the Neuroscience Grants and Donations process, serving as a contact for both the business and health care organizations

• Conduct prompt analysis of funding requests received from health care professionals and related organizations/societies in Medtronic Giving Connection

• Proactively communicate with requesters and business partners to obtain relevant information to support analysis and funding decision

• Ensure alignment of requests with established business criteria/priorities for third-party education of medical professionals and patients

• Work with business partners to document funding recommendations

• Communicate decisions to requesters and appropriate employees

• Lead internal efforts to further develop/improve funding-assessment process and/or funding guidelines

• Maintain contact with third-party requesters and the Neuroscience Sales organization

• Assist members of the Neuroscience Sales organization with questions about charitable fundraiser requests or the grants process in general

• Document necessary information related to the Physician Payments Sunshine Act

• Act as a positive and professional resource for teammates and business partners

• Model a culture of ethics and integrity

Required Knowledge and Experience :

• Bachelors degree administrative areas

• One year of experience working with payment processing, data entry, customer service, payable accountants

• Fluent in English level

• Experience with Microsoft Office

• Strong customer service skills

• Knowledge of Neuroscience products and therapies and related disease states is a plus

• Proficient in Microsoft Excel and Power BI is advantageous

Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP). About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Information :

• Company : Medtronic
• Position : Associate Customer Specialist
• Location : Bogotá, Cundinamarca
• Country : CO