Expert CRT

Title: Expert CRT

Location: GSC BOG

Key Responsibilities:

General purpose of the function: Develop a strong and trustful relationship with clients through timely and accurate communications.

  • Responsible for providing support to the assigned account.
  • Review and ensure the achievement of specific client KPIs and service agreements. • Provide performance reports.
  • Maintain communication with internal/external third parties to meet client expectations. • Provide proactive issue resolution and corrective actions to ensure service excellence.
  • Key contact for escalations.
  • Develop a sustainable relationship with internal and external stakeholders. • Coordinate business implementations.
  • Participate/lead customer reviews (QBR and/or MBR).
  • Complexity of the problem/process.
  • Coordinate stakeholder activities and ensure quality and timeliness.
  • Understand client documentation requirements and provide guidelines to stakeholders to ensure compliance.
  • Recommend and coordinate necessary changes based on process analysis.
  • Assist DGF operations in resolving complex issues

Skills / Requirements:

Professionals in industrial engineering, international business, or related fields

  • Minimum of 3-5 years in logistics processes
  • Extensive knowledge of cargo transportation and the logistics industry
  • Fluent communication in English (verbal and written).
  • Customer service and communication skills.
  • Teamwork and autonomy
  • Employees who have been in the organization for 12 months or in their current role
  • Employees that are not in transition projects

Relevant information:

  • Salary: $3.134.040
  • Type of Contract: Indefinite - Directly with DHL Colombia.
  • Performance bonus up to 16% of salary ($501.446 max)
  • Food Allowance: $95.564

Information :

  • Company : DHL
  • Position : Expert CRT
  • Location : Bogotá, Cundinamarca
  • Country : CO

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Post Date : 2025-03-04 | Expired Date : 2025-04-03