Freight Service Agent

Involves the completion of administrative tasks and coordination relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities , despatch activities and local customer service. While operational tasks may be part of these roles, the majority of time is spent on office-based activities.

General Job Description:

Under general supervision performs the following activities:

• Execution of administrative activities related to customs and international packages, including contact with internal and external customers.
• Reviews daily information regarding delivery system exceptions and changes, station operations, service capabilities, volume, and other related topics to ensure that accurate, consistent and current information is provided to customers at all times
• Provides current package status updates and basic tracking activities by monitoring shipment movement and interpreting global tracking updates from 1Source (FedEx CRM).
• Initiate collections, supply deliveries, shipment research, rate quotes and exception requests online using 1Source.
• Assists customer with preparation of shipping documentation, including international regulatory information assistance, shipping request preparation, and special notification related to worldwide pickup and delivery.
• Proactively provide customer service using FedEx phraseology to produce 100% customer satisfaction at the end of every transaction
• Determines the existence of service failures and requests refunds within established limits.
• Answer to call center customer inquiries regarding all service features, delivery and pickup operational procedures, release, and payment processes, ensuring maximum sensitivity and responsiveness to customer needs, questions and requirements.
• Recognizes new customers or additional business opportunities, opens new accounts, obtains additional shipments, and sends sales leads.
• Provides customer service using FedEx phraseology proactively to produce 100% customer satisfaction at the end of each transaction.
• May perform other activities as assigned

Minimum Requirements

Minimum education

• High School

Diploma. •Proficiency in English

Minimum Experience:

• Two (2) years of experience in international customs freight/cargo policies, procedures, rules and laws.

Minimum skills required:

• Written and verbal communication skills.
• General office skills and computer knowledge.
• English for Customs area required - Intermediate level (preferred).
• Advanced EXCEL
• Ability to lift up to 25 kgs (men) & 12.5 kgs (women) and to maneuver packages with more weight with appropriate equipment
• Able to work variable shifts"

FedEx es ampliamente reconocida como una empresa de clase mundial. Nos sentimos honrados y orgullosos de ser reconocidos constantemente como un gran lugar para trabajar, un innovador en cuanto a tecnología y una de las empresas más admiradas y respetadas del mundo.

FedEx es nombrada constantemente entre las marcas más valiosas y admiradas del mundo. Algunos de nuestros premios recientes incluyen:

• 2020 - Empresas más admiradas del mundo de Fortune (#14 )
• 2019 - Mejores lugares para trabajar de Fortune (#15)
• 2019- Uno de los "mejores empleadores para la diversidad" de Forbes
• FedEx LAC 2020 incluido en el ranking de Mejores lugares para trabajar en América Latina de Great Place to Work (#24)
• 2021- FedEx México fue incluido en el Ranking GPTW por 18 años consecutivos
• 2020- FedEx México recibió la Certificación CEMEFI por 13 años consecutivos respaldando a FedEx como empresa socialmente responsable
• 2021 - FedEx Chile fue recertificado con Giro Limpio, un sello de la Agencia de Energía Sostenible que busca mejorar la eficiencia energética del sector de transporte terrestre, mediante la reducción del consumo de combustible y las emisiones de gases de efecto invernadero.
• FedEx Uruguay 2019 seleccionado por GPTW entre las 5 mejores empresas para trabajar

Vea las oportunidades laborales actuales o busque según criterios específicos para encontrar trabajos que coincidan con sus intereses.

Information :

• Company : FedEx LAC
• Position : Freight Service Agent
• Location : Medellín, Antioquia
• Country : CO